Frequently Asked Questions

Browse our collection, select your preferred size, and add items to your bag. Proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive a confirmation email once your order is placed.

We begin processing orders quickly to ensure fast delivery. If you need to modify or cancel, please contact us within 1 hour of placing your order. After that, we may not be able to accommodate changes.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely processed and encrypted.

There is no minimum order amount. However, orders over $100 qualify for free standard shipping within the United States.

Only one promo code can be applied per order. Promo codes cannot be combined with subscription discounts or other promotional offers unless explicitly stated.

Yes, we offer complimentary gift wrapping on all orders. Simply select the gift wrap option during checkout and include a personalized message if desired.

Standard shipping within the US takes 5-7 business days. Express shipping (2-3 business days) is available for an additional charge. International shipping typically takes 7-14 business days depending on the destination.

Yes! All orders over $100 qualify for free standard shipping within the United States. Subscription orders always ship free, regardless of the order total.

Yes, we ship to over 40 countries worldwide. International shipping rates and delivery times vary by destination. Customs duties and import taxes may apply and are the responsibility of the customer.

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website or through your account dashboard.

If your package is lost or arrives damaged, please contact our customer service team within 7 days of the expected delivery date. We will arrange a replacement or full refund.

We offer a 30-day return policy on all unused, unopened products in their original packaging. If you are not satisfied with your purchase, contact us to initiate a return.

Log into your account and navigate to your order history, or contact our customer service team. We will provide a prepaid return shipping label and instructions.

We understand that fragrance is personal. If you have lightly tested a product and are not satisfied, please reach out to us. We handle these requests on a case-by-case basis.

Refunds are processed within 5-7 business days of receiving your return. The refund will be applied to your original payment method. Please allow an additional 3-5 business days for the refund to appear on your statement.

Yes, exchanges are welcome. Contact our team to arrange an exchange for a different size or fragrance. Exchanges are subject to product availability.

Subscribe to your favorite fragrance and receive automatic refills every 3 months at a 15% discount. Every subscription order ships free, and you get exclusive early access to new releases.

Absolutely. You have full control over your subscription. Skip a delivery, swap to a different fragrance, or cancel anytime through your account dashboard. No commitments, no fees.

You will be charged 3 days before each scheduled delivery. We will send a reminder email so you have time to make any changes to your order.

Currently, all subscriptions are set to a 3-month refill cycle. We are working on offering flexible frequencies in the future.

Subscription orders already include a 15% discount and free shipping. Promo codes generally cannot be stacked with subscription pricing unless a promotion specifically states otherwise.

Yes! Gift subscriptions are available. Select any fragrance, choose the subscription option, and enter the recipient's shipping details at checkout. You can include a personalized gift message.

ALMAS creates luxury-inspired fragrances using premium ingredients. Each scent is inspired by iconic designer and niche fragrances, crafted to deliver comparable quality at an accessible price point.

Our Eau de Parfum formulations are designed for long-lasting wear, typically 6-10 hours depending on the specific fragrance, skin chemistry, and environmental conditions.

Yes. ALMAS is committed to cruelty-free practices. None of our products are tested on animals, and we work with suppliers who share this commitment.

Store your fragrances in a cool, dry place away from direct sunlight and extreme temperatures. Avoid storing them in the bathroom where humidity can degrade the scent over time.

ALMAS is currently an online-only brand, allowing us to offer premium fragrances at accessible prices by reducing overhead costs. We occasionally participate in pop-up events and trunk shows.

You can reach us via email at support@almasfragrance.com, through our contact page, or via our social media channels. Our team typically responds within 24 hours on business days.